TWU Local 505
Transport Workers Union
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  • DUO - DO OR DON'T
    Updated On: Feb 16, 2019

    February 16, 2019

    DUO  -  DO OR DON’T

    I have gotten many inquiries about the “DUO” system and app being rolled out by the Company.  In response firstly know that the International and the Locals were not provided advance information or an opportunity to discuss DUO with the Company prior to this rollout.

    At this time to the best of my knowledge it is not mandatory to use DUO.  Not using DUO should have no effect on your ability to access Jetnet as you currently do. 

    My understanding is that DUO is a way of protecting access to your Jetnet account and all its content; this is a security system that Company is offering to all employees.  If using the Duo system, you would need to enter a secure verification code after the regular Jetnet log-in to get into the site.  This code would be sent to you via text message to your designated device.

    Duo raises many questions such as; is it mandatory ?, will I be charged a data fee on my device when I receive this Company code ?, what if I do not have a cell phone, what if I do not have a land line, what if I’m traveling abroad and don’t have cell access can I book flights ?, can I do lessons from home without Duo ?  Most important question has been; will using DUO give the Company access to my personal information or my location on my device or phone?

    Until we get the answers to these questions my advice is if you are comfortable with the information you have now go ahead and use DUO, but if you have any hesitation or want the answers to the questions raised – wait until we get that information and then decide.  The deadline is Monday the 18th but Faith has said that if you do not enroll in DUO by the 18th you can go through the IT Department to get it at a later date, of course she gave no details on how to do that.

    Stand by for more information, I will keep you updated.

    Jennifer Carol Platt

    TWU Local 505

    President


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